Being in a car accident is stressful enough. Add to that the confusion surrounding the insurance company’s paperwork and the worry about who will repair your vehicle. Many drivers place their complete trust in the insurance company without realizing they have important rights when it comes to choosing the repair shop, approving repairs, and ensuring their car is restored to like-new condition.
In this article, we explain what most insurance companies don’t tell you, and how New Again Auto Repair helps make the process quick, clear, and hassle-free.
- You Have the Right to Choose Your Preferred Repair Shop
A common practice among insurance companies is to recommend “preferred” or “authorized” repair shops. While it may seem mandatory to use them, the law gives you the right to choose your preferred repair shop for your vehicle.
Insurance companies can suggest options, but they cannot force you to use a specific shop. Choosing a certified repair shop with trained technicians and proven experience can make all the difference in the quality of the work and the future value of your car.
At New Again Auto Repair, we work with all insurance companies, allowing us to facilitate communication, send estimates, and coordinate the process smoothly.
- Not all shops offer the same level of quality
Some shops prioritize speed over quality, using generic parts or procedures that don’t meet manufacturer standards. This can affect the safety, durability, and appearance of your vehicle. A poorly done body or paint job is noticeable: color differences, uneven finishes, or parts that don’t fit properly.
At our shop, we use modern diagnostic equipment and tools, high-quality paint products, and procedures backed by ASE and ICAR-certified technicians, ensuring that every repair is done correctly and that your vehicle is restored to its original condition.
- You can request assistance with the claims process
The paperwork, appraisals, and communication with the insurance company can be complicated, especially if you’re not familiar with the process. Many repair shops don’t offer support, leaving the customer to deal with the insurance company on their own. At New Again Auto Repair, we assist you from the very first step:
- We coordinate directly with your insurance company.
- We send detailed estimates and photos of the damage.
- We guide you on the necessary timelines and approvals.
- We help you with towing and rental car assistance, if your policy covers it.
Our goal is for you not to have to worry about the paperwork and simply wait for your car to be returned in the best possible condition.
- Don’t settle for superficial repairs
After an accident, not all damage is visible. A collision can affect the internal structure, sensors, or alignment, even if the bodywork appears to be in good condition.
That’s why it’s essential to go to a shop that performs complete diagnostics and verifies the vehicle’s safety before handing it over.
At New Again Auto Repair, we check every detail: from body straightening to refinishing and the final paint job. We make sure your car looks and runs like new, just like before the accident.
- Your safety and your vehicle’s value are at stake
Poor repair work can have long-term consequences: deteriorating paint, loose parts, or even a lower resale value. Choosing a reliable shop is an investment in your safety and the future of your vehicle.
At New Again Auto Repair, our priority is to offer you certified, safe, and guaranteed repairs. We know how important your car is to you, and we work to return it to you “like new,” both in appearance and performance.
Trust professionals who represent you
After an accident, you’re not alone. At New Again Auto Repair, we understand the process, know your rights, and have the experience to protect your interests with the insurance company.
We assist you throughout the entire process: from diagnosis and estimate to final repair, so you don’t have to worry about a thing.
Contact us today and let our team help you regain your peace of mind and get your vehicle back in top condition.
