TIME REQUIRED FOR REPAIRS

Repair time, also known in the industry as “cycle time,” is determined by a number of factors, not the least of which is the severity, nature and extent of the damage.

Generally speaking, the use of OE or Original Equipment parts can help speed repairs. Here are a few reasons why:

• When a part fits properly, like an OEM collision part should, the technician can install the part and move on to the next operation. When a part does not fit correctly, the technician must either take more time to attempt to make the part fit properly—possibly compromising the quality of the repair and the final appearance of the vehicle—or try another part. Ordering another part can cause a delay of a day or more.

• Vehicle manufacturers don’t recommend the use of salvage parts. Sometimes, however, a salvage part is specified for the repair. When this happens, the salvage part may need to be reconditioned, cleaned-up, have small dents removed, and have the paint completely sanded before it is ready to be fitted to your car. This could cause delays.

• The use of multiple parts suppliers may slow the repair process.

In some cases, the body shop is authorized to write an estimate for repairs and the insurer will accept that estimate. In other cases, your insurance company may require its own estimator or adjuster to look at the car. This usually consumes a day or more.

Here at New Again we try our best to keep our customers notified of the repair process at all times. If you have any questions regarding repair time and schedule, you can talk to one of our representatives and we will be happy to answer your every question.